Refund Policy
Effective Date: March 1, 2026
At Moonbrew, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
60-Day Satisfaction Guarantee
We offer a 60-day satisfaction guarantee on all purchases made through moonbrew-sale.com.
You may request a return within 60 days of receiving your order. To begin the return process, please contact our customer support team before sending any items back.
Items returned without prior authorization may not be accepted.
Eligibility Requirements
To qualify for a refund:
- The return request must be submitted within 60 days of delivery.
- The product must have been purchased directly from moonbrew-sale.com.
- Opened products may be eligible for a refund if at least 50% of the contents remain.
- Unopened products must be returned in their original packaging.
- Proof of purchase may be required.
Moonbrew reserves the right to deny refund requests that do not meet these requirements.
How to Request a Return
To initiate a return:
- Contact our support team at support@moonbrew-sale.com.
- Include your order number and reason for the return.
- Our team will provide return instructions and the appropriate return address.
- Ship the item back following the instructions provided.
Please do not return products without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless:
- The product arrived damaged.
- The wrong item was shipped.
- The product was defective upon arrival.
For approved damaged or incorrect-item claims, Moonbrew may provide a prepaid return label or issue a replacement at no additional cost.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will review your claim and provide an appropriate resolution as quickly as possible.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order through our website.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund status.
If approved:
- Refunds will be issued to the original payment method.
- Processing typically occurs within 3–5 business days after inspection.
- Financial institutions may require an additional 5–10 business days to post the refund.
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellations
Orders may only be canceled before they have been processed for shipment.
If you need to cancel or modify an order, please contact us immediately at:
Once an order has been shipped, it cannot be canceled and must follow the standard return process.
Non-Refundable Situations
Refunds may not be granted for:
- Returns requested more than 60 days after delivery
- Products purchased through third-party retailers
- Items returned without authorization
- Products with insufficient contents remaining for evaluation
- Misuse, improper storage, or intentional damage
Policy Abuse
To ensure fairness for all customers, Moonbrew reserves the right to limit or deny refunds where excessive return activity, fraudulent claims, or policy abuse is suspected.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Moonbrew
Email: support@moonbrew-sale.com
Response Time: Within 24–48 business hours
Policy Updates
Moonbrew reserves the right to modify this Refund Policy at any time. Any updates will become effective immediately upon publication on this page.